Director, UX Design Of Experience Strategy–services

Director Of Experience Strategy – Services

Sam's Club aims to turn services into a predictive engine that keeps shelves full, costs low, and experiences effortless. The Director of Experience Strategy – Services will drive the transformation of services and product placement systems to create seamless, efficient, and intelligent experiences for associates, suppliers, and internal business partners. This role focuses on designing end-to-end services experiences that reduce friction, anticipate needs, and leverage emerging technologies such as AI and agentive systems to improve accuracy, efficiency, and business value.

What You'll Do...

• Reimagine Services Journeys – Within 6 months, design a unified services experience strategy that improves decision-making, reduces inefficiencies, and optimizes product availability.
• Integrate AI & Intelligent Systems – Partner with business, product and engineering to pilot agentive tools that streamline ordering, forecasting, and product placement decisions. Deliver at least one AI-driven services initiative in the first year.
• Lead Cross-Functional Squads – Facilitate squads that connect business, design, and product to solve critical B2B challenges. Establish measurable outcomes tied to improve in-stock performance, supplier efficiency, and cost savings.
• Future-Focused Innovation – Develop a services blueprint that looks 2–3 years ahead, showing how advanced systems and intelligent agents will shape the future of supply chain experience.
• Measure Outcomes – Define KPIs for system usability, error reduction, and efficiency gains; continuously iterate based on data and feedback.

What You'll Bring

• Proven track record in B2B, Enterprise, SAAS, operational, or supply chain design systems.
• Proven ability to design complex workflows and simplify associate/supplier interactions.
• Exposure to AI/agentive technologies with a focus on systems automation and decision support.
• Strong design thinking facilitation skills to align diverse technical and business stakeholders.
• Experience integrating research insights into product roadmaps and operational workflows.
• Leadership skills to mentor teams and drive large-scale transformation initiatives.
• Expert in driving stellar design execution with cohesive and connected experiences to ensure we deliver our experience principles to meet user needs and business goals.

Minimum Qualifications

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years' experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. 3 years' supervisory experience.

Preferred Qualifications

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America