Director, Business Support

Director, Business Support

Ready to improve end-to-end product flow from supplier to store? As Director, Business Support, you'll lead supply chain performance across the network—partnering with suppliers, carriers, field teams, and cross-functional leaders to deliver on our customer promise. You'll empower divisional planners, Workforce Management, and senior managers to hit goals and drive continuous improvement.

What you'll do...

• Drive flow and efficiency: Resolve escalations, analyze multi-source data, and improve network performance.
• Manage supplier/carrier performance: Set expectations, conduct audits, run quarterly scorecards, and advise on provider selection.
• Balance key outcomes: Optimize sales, inventory, in-stock, and profit by surfacing exceptions and coordinating solutions.
• Strengthen field execution: Set standards, close service gaps, and lead cost reduction/lean practices.
• Lead teams: Prioritize work, remove barriers, and build an inclusive, high-performing culture.
• Deliver divisional initiatives: Execute business plans while upholding values, ethics, compliance, and Open Door culture.

What you'll bring…

• You're a visionary leader optimizing complex networks; clear, empowering communicator; relentless on operational excellence and continuous improvement; strong cross-functional partner; thrives in high-scale, fast-paced environments.
• Advance enterprise-wide quality transformation.
• You can partner with DOMs to strengthen variance/inventory accountability and drive corrective actions.
• You lead planners, Workforce Management, and senior managers on divisional strategic initiatives.
• Alignment with DOMs and Divisional VPs to deliver service, variance, and flow targets.
• You own decisions on flow optimization, supplier/carrier performance, escalations, and project priorities.
• Recommendation on process improvements and corrective actions.
• Allocation of resources and direct teams to execute.
• Flexibility to support a 24/7 operation and seasonal needs.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Management, Logistics, Computer Science, or related field and 5 years' experience in operations, retail, project management, or related area OR 7 years' experience in operations, retail, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Preparing and executing budgets, Vendor Management Masters: Business Administration Project Management - Project Management Professional - Certification

Primary Location...

805 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.