Sr Certified Pharmacy Technician Centralized Services

Job Summary

Serves as a leader and subject matter expert, ensuring that inquiries are handled in accordance with state and federal regulations. Communicates with patients, physicians and third party providers. Assists with resolution of escalated issues. Assists in assigning, monitoring and reviewing the day-to-day work of Centralized Services Technicians and provides coaching and guidance. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities

Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves intermediate to complex questions or issues that reflect substantial variety and detail. Serves as a resource for lower level technicians. Assists in the coordination of the day-to-day activities of technicians. May assist with difficult customers and/or requiring in-depth knowledge. Handles correspondence to patients and makes outbound calls to patients and prescribers as needed. Serves as first escalation point for problem resolution. Anticipates client needs and proactively identifies solutions. Seeks guidance from supervisory or managerial staff only for the most complex or escalated questions or problems. Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects where applicable. Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate. Monitors trends and notifies supervisor or recurring or high priority issues. Looks for ways to improve current processes with enhancements and ideas.

About Walgreens: Founded in 1901, Walgreens has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients' care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.