Senior Director, Site Reliability Engineering

Senior Director, Site Reliability Engineering (SRE)

The Senior Director, Site Reliability Engineering (SRE) is an enterprise technology leader responsible for setting the vision, strategy, and operating model for reliability engineering and RunOps across Walgreens Technology. This role is accountable for ensuring the resilience, scalability, and operational integrity of Walgreens' most critical platforms and services.

The Senior Director establishes enterprise wide SRE and RunOps standards, governance, and performance expectations, and partners with engineering, infrastructure, security, architecture, and business leaders to embed reliability into technology strategy and execution. This leader plays a critical role in enabling digital transformation while maintaining high levels of service availability and customer trust.

The role reports to a Vice President within Walgreens Technology. Outcomes have a significant impact on enterprise risk, customer experience, operational stability, and long term business performance.

Job Responsibilities

Defines and owns the enterprise SRE and RunOps strategy, operating model, and roadmap.

Establishes standards for reliability engineering, operational readiness, incident management, and service ownership.

Ensures SRE and RunOps capabilities scale with Walgreens' technology and business growth.

Accountable for enterprise service reliability, resilience, and recovery outcomes.

Oversees enterprise incident response, crisis management, and major outage communications.

Partners with architecture and security leaders to ensure reliability, resilience, and recoverability are built into platform and solution designs.

Sponsors and governs RunOps processes, ensuring consistent execution across platforms and domains.

Sets expectations for service health reporting, operational KPIs, and continuous improvement.

Aligns operational investment decisions with enterprise risk tolerance and business priorities.

Partners with senior business and technology leaders to balance innovation velocity with operational stability.

Acts as an executive advisor on reliability trade offs, operational risk, and resilience investments.

Represents Walgreens Technology in enterprise forums related to operational excellence and service resilience.

Leads multiple teams and leaders across SRE and RunOps.

Builds leadership capability, succession plans, and a strong culture of accountability and learning.

Champions Walgreens' purpose, values, and customer first mindset.

About Walgreens: Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.