Pharmacy Customer Service Associate

Pharmacy Customer Service Associate

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customers and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Assists and supports Pharmacy Department on inventory management activities.

Ensures compliance with state and local laws regarding regulated products.

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.

Assists with separation of food items and product placement.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area.

Assumes web pick-up responsibilities.

Assists with exterior and interior maintenance.

Complies with all company policies and procedures.

Completes special assignments and other tasks.

Training & Personal Development

Earns and maintains PTCB certification.

Attends training and completes PPLs.

External Basic Qualifications

Must be fluent in reading, writing, and speaking English.

Requires willingness to work flexible schedule.

Preferred Qualifications

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer good math skills.

Prefer good computer skills.

Prefer the knowledge of store inventory control.

Prefer PTCB certification.