IT Support Specialist Distribution Center

Job Summary

Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN and RF devices. Must possess strong interpersonal, decision making, problem solving and analytical skills. Schedule may include a variety of shifts, weekends and holidays.

Job Responsibilities

Installs, upgrades, troubleshoots and repairs of hardware and software on or related to desktop PCs, printers, PC hardware systems, PC networks, LAN and RF devices.

Runs and monitors batch jobs such as integrated store order processing and prints picking documentation (labels).

Troubleshoots as first level support any problems experienced by production equipment.

Provides technical support for standard and proprietary desktop software. Relate to a diverse group of people, including team members, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.

Provides information for standard desktop relocations and set up, by investigating and asking appropriate questions to support end-user needs.

Lifts and transports PC's, monitors, terminals and printers for deployment. Performs repairs or coordinates with vendors on more complex repairs.

Maintains and troubleshoots networking problems and systems (PC networking including switches and cabling, RF wireless systems, etc)

Maintains and troubleshoots proprietary material handling software and systems from vendors such as Dematic and Schaefer.

Answers questions regarding PC/printer software/hardware issues, and makes IT recommendations.

About Walgreens

Founded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.