Child Support Services Agent

Job Title

Manages caseload of 500+ cases. Performs investigative work of a sensitive and confidential nature for Child Support program purposes. Interviews and negotiates with program participants. Researches and verifies income, assets, and expense information. Prepares and presents case in Court, including testifying as a witness as appropriate. Processes cases to establish, modify, or enforce child support orders. Resolves account discrepancies. Attains and maintains knowledge of, and compliance with, program policies, procedures, regulations governing the program. Performs all other related duties as assigned.

Note: Pre-employment professional reference checks will be conducted; and an SBI fingerprint submission, and state and national criminal history check are required. A conviction record does not automatically disqualify an applicant from employment unless otherwise required by state law. Each situation will be reviewed on a case-by-case basis. Wake County Social Services employees are required to actively support and participate in departmental emergency preparedness and response activities, which may include temporary changes in work responsibilities and hours.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Successful candidate must possess a four-year college degree or associate's degree in business administration or Paralegal together with two (2) years' experience in investigative, eligibility, judiciary or legal work; or a High School Diploma with four (4) years' experience in investigative, eligibility, judiciary or legal work.
• Child Support Services case management experience
• ACTS
• NCFast
• OLV
• MS Office Software proficiency

How Will We Know You're 'The One'?

• Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
• Considerable knowledge of interview and investigative techniques and procedures
• Ability to analyze and evaluate case variables for the recommendation of appropriate actions as dictated by policy, laws, and rules governing the Child Support Program
• Ability to establish and maintain effective working relationships with program participants, partner Agencies, including but not limited to, the offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
• Ability to learn and utilize the Automated Collections and Tracking System (ACTS) to carrying out the duties of the position within required time frames
• Ability to patiently and professionally assist demanding or emotional clientele
• Ability to provide customer focused services in a fast-paced work environment
• Ability to multi-task and produce quality work, paying close attention to detail
• Highly organized with the ability to communicate clearly and concisely complicated and/or sensitive information

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:30 am - 5:15 pm, hybrid

Hiring Range: 26.16 - 31.99

Market Range: 26.16 - 37.81

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 1/22/2026

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.