Service Transition Manager

Service Transition Manager

Join NZ Transport Agency Waka Kotahi (NZTA) in this newly created role of Service Transition Manager. Manage the development, execution, rollout, testing, and maintenance of the transition plan. Driving continuous improvement initiatives in service transition processes.

The Service Transition Manager is responsible for the transition of a set of Information Technology Infrastructure Library (ITIL) aligned services from digital platforms, programs, or external vendors into the existing in-house Digital Operations team or external service providers. This role has a focus on stakeholder engagement, developing a transition plan, executing this plan, and the migration of the services into an appropriate service model, while ensuring existing service and operational levels are met and customer service disruptions are minimized during this transition and beyond.

There will be a focus on driving continuous service improvement to design for efficiencies and value for money and you will define the overall service transition and transformation strategy based on NZTA requirements and ensuring that the transition is planned and carried out in a timely manner and within budget. Rollout will be managed, and you will lead service transition activities for new or changed IT services, ensuring that they meet operational requirements before go-live. There will be strong collaboration with Digital platform and product teams to develop and implement best practices and protect services as they are migrated.

About you:

What you will bring to the role:

• Strong understanding of ITIL frameworks and experience working with ITSM tools such as ServiceNow or similar
• Demonstrated experience in managing infrastructure/operational transitions and service management
• Experience with building in-source and outsource delivery models
• Experience working with vendor/outsource companies
• Experience in a senior/consultant chapter specific technical role
• Experience with financial forecast and budgeting
• Deep understanding of risk management
• Sound understanding of technology support costs and delivery models
• Excellent interpersonal and communication skills with the ability to clearly articulate messages to a variety of audiences
• Strong analytical skills
• Ability to establish and maintain strong relationships
• Good time management and organizational skills

Qualifications:

• A Technology degree or equivalent work experience
• ITIL certification
• Knowledge of Agile and DevOps practices

About Us:

Te Aukaha | Digital strengthens NZTA through supporting our people and delivering future-focused solutions. We enable digital change, provide quality data, information, and security services, and create flexible and collaborative workspaces.

The Digital Operations team is responsible for the seamless implementation and operation of Digital IT covering key areas such as Service Desk, Core Infrastructure Management, End User and Application Support, and ITSM practices to enhance efficiency, reliability, and service delivery.

What you will get in return:

You will be rewarded in joining our Digital Operations team, within our Digital group, in this newly created role by working with a collaborative and high-performing team!

We offer a comprehensive package as below:

• Competitive salary and benefits package.
• Flexible working arrangements, including remote and hybrid dependent on role and location
• Along with our other benefits, we also have 5 weeks annual leave and an Income Protection and Critical Illness Insurance scheme available for all permanent employees.

The range for this role is $131,659 - $168,231 dependent on skills and experience.

Ready to take the next step in your career? We'd love to hear from you. Apply today and join our high-performing Digital Operations team!

How to apply:

Please click apply to upload your CV and cover letter detailing your suitability for the role.

Applications close: 26 August 2025

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognize the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.