Customer Service Officer

Customer Services Officer

As Customer Services Officer you will be responsible for managing inbound sales emails and portals, processing orders into the ERP system, issuing quotes and coordinating transport and delivery of products. You will have a strong focus on acting as the liaison between our customers and internal sales team and ensure seamless services.

This is a full-time position with a competitive remuneration package including base salary and superannuation.

Main Responsibilities

• Respond in a professional and timely manner to sales enquiries
• Utilise an ERP system to enter and acknowledge customer orders
• Prepare quotes, liaise with internal teams on pricing and availability, and resolve customer issues
• Arrange transport, generate shipping documents, track deliveries, and communicate with customers
• Provide general administration support: stock control, production support, purchasing and invoice processing, supplier coordination, and logistics assistance
• Maintain records, produce order/delivery reports, and perform general sales/logistics administration

About You

To be successful in this role you will possess:

• Prior experience in customer service or sales support, ideally in manufacturing or logistics
• Familiarity with freight coordination
• Strong communication, organisational and multi-tasking skills
• Proficient in Microsoft Office and ERP systems, with high accuracy in data entry

Why Wagners?

Wagners Composite Fibre Technologies (WCFT) is a world leader in the development and application of fibre-reinforced polymer composite engineered materials.

Employee Benefits

• Positive workplace culture where we pride ourselves on a culture of diversity, inclusiveness, community support and strong family values.
• Employee health and wellbeing programs that include fun sporting events, team BBQs, social events, discounted health fund membership, discounted gym membership, and more
• Salary packaging options such as novated leases

How to Apply

If you are interested in being a part of Wagners growing global business, please use the links to submit:

• A cover letter of no more than 1 page describing how your skills and experience will assist in meeting the requirements of the role
• A resume of no more than 4 pages including current qualifications, tickets, licences, certificates.

Suitable candidates will participate in the Wagners Recruitment Process including employment reference checks and police check. Wagners is an Equal Opportunity Employer, values diversity and promotes a Safe work environment.

You must have Australian Working Rights. This is not a sponsorship role.