Service Dispatcher

Service Dispatcher

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently accepting applications for a Service Dispatcher position in our Lowell office. Ideal candidates possess industry experience working in a fast-paced environment, dispatching alarm services nationwide. Candidates should have the willingness to learn new skills. This position dispatches service tickets and provides administrative and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Hours: Monday-Friday 8 am - 5 pm

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• MD Live, TriaHealth, Legal and Identity Theft Monitoring
• Company-Matched 401(k) and IRA Retirement Savings.

Requirements

• High school Diploma or equivalent required.
• A College Education or a degree is highly desirable.
• Talking on the phone with peers and technicians.
• Highly proficient with the use of computers, including email, spreadsheets, databases, and Microsoft Office programs.
• Excellent customer relationship and communication skills; verbal and written.
• Strong attention to detail, organizational, and follow-up skills.
• Outstanding time management skills.
• Ability to prioritize and task switch efficiently.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Responsibilities:

• Maintaining an updated, organized, and fast-paced schedule.
• Confidently be able to call technicians and dispatch them on jobs.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.
• Dispatch service tickets to available technicians nationwide.
• Provide any necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company's high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.

$16 - $19 an hour Based on experience and qualifications.