Devops Software Engineer

DevOps Software Engineer

Are you ready to develop the future of retail?

As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

As a DevOps Software Engineer, you will bridge technical support, development and operations, supporting our advanced SaaS applications. The ideal candidate will have a deep understanding of SaaS products, excellent problem-solving skills, and the ability to communicate complex technical concepts to non-technical users.

Our teams build and maintain our SaaS application, which manages more than 100 million IoT devices, in more than 25,000 stores in 24/7. We are processing more than 200 million of data change every day. Our target for 2027 is to manage 1 billion IoT devices. Reporting directly to the Head of Cloud Operations, you'll have the following missions:

Azure with Angular

• Demonstrate hands-on experience in Angular for building, troubleshooting, and enhancing user interfaces.
• Participate in the development and maintenance of Azure based applications, utilizing technologies such as NodeJS, Python, and SQL.
• Support integration and API troubleshooting across the tech stack.
• Use debugging tools, logs, and error reports to identify and fix problems.
• Diagnose and resolve technical issues, working closely with the development team.

Customer Support and Technical Troubleshooting

• Troubleshoot and resolve customer issues related to the Azure platform.
• Provide status, feedback and reports to customers.
• Guide customers through technical problems and ensure they are fully resolved, within SLAs.
• Use debugging tools, logs, and error reports to identify and fix problems.
• Diagnose and resolve technical issues, working closely with the development team.
• Escalate issues to the appropriate teams and with enough details, when needed.

DevOps & System Performance

• Monitor and optimize the performance, reliability, and scalability of cloud-based systems, leveraging tools like Azure Application Insights.
• Utilize containerization (Docker, Kubernetes) and automation to streamline deployment and operations.
• Respond to system alerts, performance issues, and potential downtime events, collaborating with DevOps and Cloud Engineering teams.
• Identify opportunities for automation and process improvement within support and operations workflows.

Customer Success & Enablement

• Deliver proactive support, product training, and webinars to enhance customer knowledge and adoption of platform features.
• Gather customer feedback and collaborate with product/development teams for continual improvement.

Documentation & Reporting

• Create and maintain detailed technical documentation, knowledge base articles, and incident reports.
• Identify and report recurring trends for proactive resolution and product enhancement.

Continuous Learning & Improvement

• Stay current with emerging cloud, DevOps, and front-end technologies, especially in SaaS and IoT domains.
• Contribute ideas and feedback in team meetings, driving innovation and operational excellence.
• Help to improve support tools and systems to enhance efficiency and customer satisfaction.

Qualifications

Experience:

• 3+ years of experience as a full stack devops engineer role in an Azure environment.
• Proven experience troubleshooting technical issues in a SaaS platform.

Technical Skills:

• Strong understanding of Azure technologies, and web-based applications.
• Experience with APIs, integrations, and general cloud technologies.
• Experience with Microsoft Azure tools, resources and services.
• Experience with Angular or similar UI platform.
• Experience with Java preferred.
• Experience with PowerShell scripting and automation.
• Experience with Phyton, NodeJS is a plus.
• Experience with support tools, such as Jira, Confluence.
• Experience with logs analysis through tools, such as Azure Application Insight.
• Basic knowledge of SQL and database management.
• Familiarity with DevOps practices and containerized services (e.g., Docker, Kubernetes).

Soft Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-centric approach.
• Ability to explain technical concepts to non-technical users clearly and concisely.
• High level of patience, empathy, and attention to detail.
• Mastering French, German or Spanish would be a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.