Integrated Systems Service Manager

Integrated Systems Service Manager

VSC Fire & Security in Mobile, Alabama is seeking candidates for the position of Integrated Systems Service Manager.

Position Summary:

Plan, direct, and coordinate activities concerned with the service of integrated systems. Participate in the conceptual development of service plan and oversee its organization, scheduling, budgeting, implementation, and completion. Integrated Systems may include any of the following: Fire Alarm; Intrusion Detection; Access Control; CCTV; IP Cameras; Networking Infrastructure; Telecom; BDA (Bi-Directional Antenna systems); DAS (Distributed Antenna Systems); Audio/Video; Nurse Call; Area of Refuge; Intercom; Crestron; Extron; Honeywell; Notifier; Gamewell FCI; Silent Knight; Fire Lite; Siemens; AutoCall/JCI; or RATH.

What We Offer:

• Competitive salary range based on experience.
• Options for Medical, Dental and Vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and Paid Holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health Savings Account (HSA).
• Life Insurance.
• Employee Assistance Program.
• Referral Bonuses.

What You Need:

• Three to five (3-5) years of experience in inspections of integrated systems.
• Exhibit leadership skills with hiring, training, scheduling, disciplining, and terminating employees.
• Coordinate work of various departments and multiple projects to meet deadlines, customer service, and employee needs while complying with state and local building and safety codes.
• Confer with supervisory personnel, owners, contractors, and design professionals regarding work procedures, schedules, complaints, and construction problems.
• Monitor and enforce safety policies and procedures.
• Ability to follow written and verbal instructions.
• Exceptional attention to detail and communication skills.
• Eagerness for professional development and growth.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required!): NICET Level I certification.

What You Will Do:

• Develop and foster sales leads, manage and cultivate existing client relationships, and conclude sales transactions.
• Supervise the service team, overseeing scheduling, conducting site visits, and maintaining meticulous record-keeping practices, while nurturing a culture of exceptional performance.
• Ensure strict adherence to safety regulations, implement robust protocols, and remain current with technological advancements to optimize operational effectiveness.
• Undertake comprehensive cost estimation, proficiently generate persuasive proposals, and effectively coordinate post-sale documentation and internal collaboration.
• Provide direct supervision and mentorship to the service team, promoting collaborative efforts and skill enhancement.
• Maintain an unwavering customer-centric focus, promptly addressing inquiries, resolving challenges, and identifying upselling prospects.
• Methodically monitor and optimize service performance metrics, meticulously aligning with industry standards.
• Exercise proficient budget management for the service department, leveraging insightful financial analysis to optimize resource allocation.
• Contribute strategically by identifying business prospects, targeting expansion, and planning initiatives.
• Collaborate adeptly with procurement teams to ensure timely availability of critical parts and materials, skillfully negotiating contracts for cost-effectiveness.
• Maintain meticulous service records, preparing informative reports for senior management, and driving continuous improvement efforts.
• Demonstrate exceptional communication, professionalism, and interpersonal skills to fortify relationships with clients.
• Mastery in estimating, negotiation, and project management skills, adeptly navigating intricate business dynamics.
• Provide decisive leadership, impactful mentorship, and comprehensive training to elevate team performance and foster professional growth.
• Cultivate a culture of unparalleled customer service excellence within the service staff, thereby upholding and enhancing the company's esteemed reputation.
• Proactively identify opportunities for process optimization, execute workflow enhancements, and pioneer innovative service solutions.
• Maintain up-to-date knowledge of industry best practices through consistent engagement in training.