Application Support Lead

Join Voya

Together we fight for everyone's opportunity for a better financial future. We will do this together — with customers, partners, and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued, and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients, and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your voyage.

Duties: Build a robust performance testing and engineering process using Voya's suite of accelerators for a large-scale enterprise encompassing customer faced and internal applications. Perform end to end performance testing and engineering activities including specific change in application/new module and work on the need for performance testing and engineering on the changes. Design the workload mix based on the non-functional requirements captured to meet the performance testing needs. Build, analyze, and endorse the non-functional requirements as the need to build the performance test approach covering all the aspects of the performance engineering activities. Evaluate and recommend appropriate actions where possible to improve the performance process and overall performance of the system. Ensure proper coordination of software application design, development, testing, quality assurance, configuration, installation, and support to ensure smooth, stable, and timely implementation of work requests and issue resolution. Coordinate with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities. Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met. Review support documentation for Operational IT governance and ensure it is up to standard. Identify opportunities for new services, continuous improvement, and/or cost reduction and manage related change requests. Manage the day-to-day operations of an application portfolio (e.g. application maintenance, stability, innovation, development, incident, change, & problem management) inclusive of a vendor team of resources within an outcome-based contract. Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs. 100% telecommuting position. Will consider applicants resident in the U.S.

Requirements: Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a related field, and three (3) years of IT experience in a Performance Testing or Quality Assurance role or a related position.

Experience must include: Testing tools including LoadRunner, APICA ZebraTester, Neoload, JMeter, RPT, Performance Center, or LRE 2023. Working with HTTP Watch, Fiddler, Soap UI, or Postman. Monitoring tools including AppDynamics, Dynatrace, Splunk, PerfMon, Eagle Dashboard, or AppInsights. Working with Programming Languages including C, C++, Java, or JavaScript.

Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range for this position in the location listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially, and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools, and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer:

• Health, dental, vision, and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills: At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.