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Operations Associate
Own the implementation of new accounts, ensuring customer success and satisfaction.
Chicago
Entry Level
$80,000 - 150,000 USD / year
2 weeks ago
✨ About The Role
- The Operations Associate will be responsible for owning the entire relationship with assigned clients, ensuring their success with Vooma's products.
- They will manage the implementation of new accounts, including project planning, onboarding, and training.
- The role involves analyzing customer data to identify opportunities for improvement and enhance customer satisfaction metrics.
- The candidate will serve as the primary contact for assigned accounts, building trust and rapport with customers.
- They will lead the rollout of new products and features, ensuring effective communication and adoption among clients.
- The Operations Associate will collaborate closely with the Sales department to ensure a seamless transition for new clients.
- They will champion a culture of customer love within the company, advocating for customer needs and feedback.
- The role will evolve over time, focusing on high-priority initiatives based on the candidate's skills and interests.
⚡ Requirements
- The ideal candidate has a strong service orientation and is deeply committed to making customers happy.
- They possess an "anything it takes" mentality, demonstrating a willingness to go above and beyond for client satisfaction.
- Attention to detail is crucial, as the candidate must follow processes to deliver consistent experiences.
- A growth mindset is essential, with a focus on constantly seeking ways to improve both personally and professionally.
- The candidate should be an organized individual capable of managing multiple competing priorities effectively.
- Strong communication skills, both written and verbal, are necessary to represent the company professionally and warmly.
- They should thrive in a fast-paced, ambiguous startup environment where adaptability is key.
- A basic understanding of product and technical concepts is important to effectively communicate with product and engineering teams.
About Vooma
Backoffice automation platform for logistics