Officer, Transaction And Customer Support (40001602)

Officer, Transaction and Customer Support

Category: Retail Banking Group Job Type: Facility: Retail Banking Job Purpose The job holder is responsible for providing services and ensuring service quality for customers and ensuring the completeness and accuracy of information in accordance with Clients's regulations. Perform tasks assigned such as aiding in informing customers about suitable solutions, enhancing customer engagement, in order to bring the best experience to customers. Ensure compliance and minimize risks at the request of client Key Accountabilities (1) Transaction Support: Aid in providing services to retail customers in the fastest and best way Always update Client's regulations, procedures and guidelines about customer service Aid in dealing with customer requests within authority Ensure the accuracy of transactions Receive customers' opinions on products, processes, services, policies... to have recommendations for policy departments Customer Support: Perform tasks at the request of client: Receive information and assist in clarifying information that customers need to learn about products and services Perform tasks at the request of customers: Aid in informing about related products and services within the scope of work Key Accountabilities (2) Ensure Products & Service Quality: Perform tasks at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards Fully comply with service quality standards for the position of Teller and other regulations of the Client from time to time Update information on products, processes/regulations, Marketing programs, campaigns and instructions of Client in order to provide the best services to customers Receive and handle customer requests and complaints in accordance with Client's regulations Make recommendations to relevant departments to contribute to improving product, process and policy Key Accountabilities (3) System: Operation Compliance và Risk Management: Perform work in accordance with the Client's policies, procedures, regulations and instructions Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank Ensure compliance with Techcombank's policies and procedures Perform other tasks as assigned by line manager Key Relationships Direct Manager N/A Direct Reports N/A Internal Stakeholders Teams inside and outside RBG External Stakeholders Customers Success Profile Qualification and Experiences Domain Expertise At least 03 years of experience in the banking sector Proficient in using office software: word, excel, powerpoint Qualifications Graduated from a regular university, preferably in economics - finance - banking English ability: Not Apply