Officer, Sales Support (40001023)

Officer, Sales Support

The job holder is responsible for supporting the sales force in all operations related to sales and after-sales care.

Key Accountabilities (1)

Support to sale products and services - Receive documents after RCC approval, notification of approval results, disbursement conditions - Completing the after sale documents - Transfer customer document to CCA, notify customers of fees to complete disbursement conditions - Support sales force with notarization procedures, secure transaction registration, inventory, asset valuation - Enter the collateral into warehouse - After completing disbursement, notify customers, save and manage customer documents - Serving customers' requests for documents related to assets - Compose documents when finalizing payment - Perform the work of supporting the issuance, activation of cards, accounts, FIBs. Disbursement, follow-up after loan

Key Accountabilities (2)

Support to update and manage customer documents: - Scan/fill data and perform work related to building and managing customer documents as assigned by line manager. - Update and monitor Customer's status on the basis of: Information provided by sales force; Information from the system; - Support sales force in managing customer portfolio (providing debt reports, customer data...); identify risk factors - Perform after-sales support tasks - Perform support tasks with partners outside Techcombank from time to time. Perform other tasks - at the request of line manager - Make operational reports to support the department's business from time to time. - Report on reward programs. - Perform office administrative support tasks such as asset management, clerical work, timekeeping, stationery, human resources, storage, expenses... according to internal regulations.

Key Accountabilities (3)

- Ensure compliance with regulations, procedures and work instructions of TCB - Strictly comply with the Bank's Labor Regulations. - Perform work in accordance with policies, regulations, procedures, internal guidelines... and commitment to service quality (SLAs)

Key Relationships - Direct Manager

Team Lead, Sales Support; Manager, Sales Support; Manager, Retail Banking; Manager, Virtual Advisory Channel;…

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Internal RBG Department and other Division

Key Relationships - External Stakeholders

Personal Customer

Success Profile - Qualification and Experiences

Domain Expertise - Minimum 03 years of experience in positions relating to business support management và planning Qualifications - University degree (minimum) relating to Insurance, Finance, Banking and Economics - English level: According to the Bank's regulations