Client Service Associate (CSA) - Planning & Scheduling - Part - time 0.4

Client Service Associate

The Client Service Associate (CSA) works as part of a team to facilitate the intake of new clients and the assignment of clients to service providers through VON's standard operating procedures. The CSA ensures that every service provider's caseload is properly assigned, client expectations are met, and service levels are achieved. Key responsibilities include maintaining schedules, managing accurate documentation, utilizing customer service skills, providing work assignments, keeping up-to-date with changes, rescheduling client visits, receiving and triaging information, entering data, participating in team activities, monitoring safety and outcomes, and ensuring confidentiality.

Common responsibilities involve promoting the goals and values of VON, working in a safe and healthy workplace, adhering to policies, collaborating with other staff, and maintaining confidentiality.

External and internal relationships include working collaboratively with program management, engaging with service providers, clinical resources, clients, and family members, and collaborating with other CSAs, program managers, and supervisors.

Education, designations, and experience required include a high school diploma, office administration certificate, proficiency in MS Office programs, and a minimum of one year of experience in a scheduling environment. Experience in a unionized and healthcare environment is considered an asset.

Skill requirements include planning, organizing, and coordinating activities, working in a fast-paced environment, excellent communication skills, problem-solving, teamwork, strong customer service skills, proficiency in computer software, and quick and accurate keyboarding skills.

Other requirements include a current criminal background check, the use of protective personnel equipment, and physical demands such as lifting, carrying, bending, reaching, kneeling, and other movements emphasizing good body mechanics.