Sales Director - EMEA (contact Centre & Unified Communications)

Sales Director - EMEA (Contact Centre & Unified Communications)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Sales Director – EMEA (Contact Centre & Unified Communications)

Location: United Kingdom (remote / hybrid) | Reporting to: VP of International Sales

About Vonage

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Our fully programmable unified communications and contact centre applications are built from the Vonage platform and enable companies to transform how they communicate. Our Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems.

The Role

Vonage is seeking a commercially driven Sales Director to join our EMEA team, based in the UK. Leading a team of new business Account Executives within our Unified Communications and Contact Centre division, you will be accountable for driving net new revenue across EMEA — with a major focus on the UK market.

This is a high-impact leadership role for someone who thrives in a hunter environment. You understand how to inspire, motivate and develop a team of talented, experienced sales professionals — and you know what it takes to win in complex, multi-stakeholder, mid-market and enterprise deals.

What You Will Do

• Drive team performance — monitor activity and pipeline health to ensure consistent attainment of revenue and new business targets across the team.
• Build and execute strategy — develop customer-focused sales plans, establish key priorities and oversee execution to deliver against quarterly and annual goals.
• Engage at the executive level — build and maintain consultative relationships with senior decision makers; present confidently to C-suite stakeholders on behalf of both your team and Vonage.
• Support new business wins — actively participate in video and in-person client meetings to help Account Executives close new logo opportunities.
• Forecast with precision — conduct ongoing opportunity analysis and deliver accurate, data-driven forecasts to senior leadership.
• Develop your team — champion individual growth, identify skills gaps, and ensure execution of any required improvement plans.
• Collaborate cross-functionally — advise and partner with internal teams including marketing, product, channel, alliances, solution engineering and operations to align on customer needs and remove blockers.
• Partner with marketing — co-own programmes, events and campaigns designed to support local revenue goals and strengthen Vonage's brand presence in-market.

What You Will Bring

• Proven experience leading and managing high-performing field sales teams in a new business environment.
• A strong track record of selling to Mid-Market and Enterprise customers, ideally within complex, multi-product solution environments.
• Experience selling contact centre and/or unified communications solutions is highly advantageous.
• A solid understanding of Vonage's portfolio of products and services.
• Advanced proficiency across the full sales cycle — from prospecting and discovery through to presentation, demonstration and close.
• Familiarity with Salesforce and other CRM platforms.
• Exceptional communication skills — written, verbal and listening — with the ability to tailor your approach to any audience, from frontline operators to board-level executives.
• The ability to:
• Consult with business leaders on field sales strategy, operational challenges and market trends.
• Ensure mutual understanding between Vonage and prospects or partners on product benefits, objectives and commercial arrangements.
• Articulate Vonage's competitive positioning clearly and translate it into actionable recommendations for the team.
• Integrate market data, trends and pipeline insight into meaningful forecasts, models and strategic plans.

Why Vonage?

We value diverse voices and believe our best work happens when people feel empowered, included and energised. We offer a competitive compensation package, a collaborative culture, and the opportunity to make a real impact as part of a global technology leader.

Vonage is an Equal Opportunity Employer.

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There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.