[VO2 Force] - Salesforce Business Analyst

[VO2 Force] - Salesforce Business Analyst

In collaboration with a Practice Manager or Engagement Manager, your objective is to contribute to brand development by leveraging your business and functional skills in Salesforce solutions to successfully execute high-value projects for our clients.

Key responsibilities include:

• Engage in pre-sales activities and participate in implementing projects that address our clients' digital transformation challenges.
• Take full responsibility for the implementation process of the solution.
• Prepare scoping workshops.
• Facilitate workshops to gather user requirements.
• Draft functional specifications and requirements documents.
• Configure and set up the solution.
• Test the proposed solution and ensure the quality of deliverables.
• Provide post-launch support (change management, training, application maintenance).
• Lead the understanding, analysis, and modeling of business user needs and solution definition.
• Take charge of the design (configuration and/or supervision) and quality of project deliverables.
• Contribute to setting up platform performance and responsiveness tests to ensure optimal user experience and adoption efficiency.
• Assist the client in developing the Solution Roadmap and anticipate future project iterations.
• Master process builders and flows to challenge development teams and ensure adherence to deployment best practices.
• Be proactive, propose ideas, and present and defend recommendations.

Profile:

You hold a Master's degree (BAC+5) and have at least 2 years of successful and significant experience in implementing Salesforce solutions. You understand the platform's limitations and ideally hold at least one Salesforce certification. Your strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision will be assets for success in this role. You excel in communication, active listening, and challenging teams, and you are proficient in both written and spoken English and French. Confident with clients, you can articulate your viewpoints and challenge stakeholders to guide them towards the best solutions for their needs.

VO2 Group is an equal opportunity employer and our diversity and inclusion program aims to make VO2 Group an ideal workplace for varied talents.