Field Service Representative

Field Service Representative

Join Lincoln Electric, a global leader in welding and cutting solutions, as our Field Technical Service Representative. In this dynamic role, you'll be the frontline hero for our key commercial accounts, delivering hands-on technical expertise to drive customer success and loyalty. If you thrive on solving complex problems on-site, building lasting relationships, and making a tangible impact, this is your opportunity to grow with a company that values innovation and safety.

Major Responsibilities

• Deliver on-site technical support, including troubleshooting, diagnostics, and basic repairs for key accounts, ensuring timely resolutions.
• Partner with sales, technical specialists, product managers, and customer service teams to provide seamless support for high-volume target accounts.
• Proactively spot and resolve potential technical issues to prevent escalations and minimize downtime.
• Build strong relationships with customer maintenance teams to uncover needs and tailor solutions.
• Co-develop preventative maintenance programs and schedules for advanced equipment, optimizing performance and extending equipment life.
• Coordinate with internal engineering, product management, and service teams to tackle complex site challenges.
• Support commercial teams in commissioning and installing advanced solutions, including scheduling follow-up site visits.
• Manage complex repairs through the internal service department for efficient, high-quality outcomes.
• Document all service calls, repairs, and interactions accurately in Salesforce CRM.
• Design and conduct technical training sessions for customers on product use, maintenance, and troubleshooting.
• Share actionable feedback with product management on performance trends and improvement ideas.
• Attend sales meetings and seminars to align on customer needs and deliver customized service strategies.
• Champion Lincoln Electric's Environmental Health & Safety (EHS) policies, promoting environmental protection, resource conservation, and employee well-being.
• Handle additional projects and duties as assigned by the Ontario Regional Manager.

Qualifications

• 5+ years in technical support, field service, or commercial roles focused on large-volume accounts.
• Proven troubleshooting and problem-solving expertise in technical environments.
• Outstanding communication and interpersonal skills to foster customer rapport.
• Strong organizational abilities with keen attention to detail.
• Self-motivated with excellent time management for independent fieldwork.
• Proficiency in Salesforce CRM.
• Willingness to travel throughout Ontario as needed.
• Bachelor's degree in engineering, technical field, or equivalent experience preferred.

At Lincoln Electric, we invest in your growth through ongoing training, competitive benefits, and a collaborative culture that rewards initiative. Ready to power up your career? Apply now and help us weld the future.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.