Patient Services Representative LTE

Patient Services Representative LTE

The Patient Services Representative (PSR) LTE (Limited Term Employee) reports to the Patient Services Supervisor. In addition to performing a variety of important tasks related to the accurate and appropriate registration and scheduling of patients, the PSR is often the first point of contact between the patient and the organization and thus is responsible for creating a positive and helpful impression. The Patient Service Representative position is considered a crucial link between the patient and the care delivered by clinical and service staff of Vivent Health Services Departments. Patient services are the key priority in this position requiring the Patient Service Representative to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to clinic protocols, registration and ensuring accurate and up to date insurance information is collected.

Essential Functions:

• Communicate clearly and effectively with the public served by the organization, including employees, patients, clients, volunteers, visitors and vendors.
• Treat all patients and clients with respect and sensitivity.
• Explain department procedures to new patients.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Register and update information on patients in electronic health record.
• Schedule patient appointments for health services departments.
• Verify patient insurances and collect co-pays.
• Complete patient reminder phone calls prior to scheduled appointments to ensure patient attendance and preparation for appointments.
• Assist in planning, managing and coordinating patient flow in clinic areas, and day-to-day operations of the clinic to ensure high quality service provision.
• Participate in special projects and reporting.
• Maintain a clean, orderly and professional waiting room, reception area, and other Health Services areas.
• Assist Health Services staff in the areas of distributing information, faxing, copying and word processing.
• Prepare and maintain Health Services patient/client records in compliance with government regulations and in accordance with Vivent Health provider standards to ensure efficient services.
• Comply with the Vivent Health Care Corporate Compliance Standards of Conduct and related policies and procedures.
• Request medical records from providers and print medical forms when needed.
• Review internet appointment requests and schedule patients.
• Review MyChart appointments and follow up with patients.
• Review all incoming faxes and scan documents into patient charts.

Qualifications:

• High school diploma or equivalent.
• Minimum of 3 years professional administrative experience.
• Six months of health care receptionist experience.
• Ability to work well under pressure with minimal supervision.
• Ability to handle multiple tasks simultaneously in a busy clinic environment.
• Epic experience strongly preferred.
• Must have a valid driver's license.
• Willingness to travel within the designated territory.
• Professional appearance and demeanor.
• Ability to work with a diverse patient population.
• Proficient computer skills and a working knowledge of Microsoft Office and Windows.
• Knowledge of and sensitivity to the HIV/AIDS patient population, and/or an eagerness to learn about this community.
• Demonstrate exemplary customer service and interpersonal communication skills; must have the ability to work with diverse people groups.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills.
• Knowledge of and sensitivity to HIV/AIDS disease and ability to interact with diverse populations.
• Working knowledge of Spanish language (bilingual) is a plus.

Pay Rate Range: $23.00/hour - $24/hour (Depending on Experience)

Public Student Loan Forgiveness: Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however, our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.