Patient Services Coordinator, LPN - Home Health

Patient Services Coordinator

At VitalCaring, our team members transform lives and foster hope through genuine caring. The primary function of the Patient Services Coordinator is to schedule patient services and coordinate with visiting staff in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.

Are you looking for a career where compassion meets purpose? At VitalCaring, we're more than a home health and hospice provider—we're a family that supports, inspires, and uplifts both our patients and our team members.

Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.

Work That Fits Your Life – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you'll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you'll have the opportunity to recharge, reconnect, and return ready to do your best work.

Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity.

Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success.

Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities.

Competitive Pay & Benefits – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally.

Health & Wellness

Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance

Financial & Legal

401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection

Work-Life Balance & Perks

Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement

As the Patient Services Coordinator, you will:

• Completes workflow tasks and other assignments to the PSC responsible position in the agency's electronic medical record.
• Participates in coordinating care with nurses, patients, and the interdisciplinary team.
• Analyzes reports and follows up on incomplete and untimely visits.
• Works in collaboration with field clinicians and Branch Director to achieve company expectations for productivity %, optimization %, and coverage % as outlined by each discipline.
• Uses additional analytic tools to monitor and reduce avoidable LUPAs, missed visits, optimization of visits between RNs/LNs, Therapists/Therapy Assistants, and FT/PRN workers.
• Provides effective communication to patients, staff members, other healthcare professionals and referral sources.
• Makes in-home visits, as assigned.
• Responds to agency and patient needs in a professional and creative manner.
• Demonstrates commitment, professional growth, and competency.
• Participates in agency-sponsored in-service training.
• Participates in the agency's QAPI program.
• Promotes the agency philosophy and administrative policies to ensure quality of care.

Communication

• Prepares clinical notes in accordance with professional licensing body and internal policy using the company's electronic medical record and submits documentation timely.
• Attends and contributes to in-services, case conferences, and other meetings as required by agency policy to ensure coordinated and comprehensive plans of care for the patients of the agency.
• Interacts with team members in a positive and professional manner.
• Ensures effective communication with all physicians and other healthcare providers involved in a patient's plan of care.
• Uses effective interpersonal relations and communication skills; facilitates the use of these skills by other team members to achieve desirable outcomes.

Position Qualifications

• Graduate of an accredited Licensed Practical Nurse or Licensed Vocational Nurse program, preferred.
• Two (2) years nursing experience, preferred. Community, home health or medical/surgical experience is preferred.
• If clinical:
• Currently licensed as a licensed practical nurse or licensed vocational nurse in the state.
• Possess and maintain valid CPR certification.
• Complies with accepted professional standards and practice.
• Demonstrates good verbal and written communication and organizational skills.
• Licensed driver with automobile that is in good working order and insured in accordance with the agency requirements.

Join VitalCaring Group and experience a company that invests in you every step of the way!