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Customer Support Manager - Remote Eligible
Build workflows and a customer support playbook to enhance self-service options.
Remote
Mid-Level
6 days ago
✨ About The Role
- You will be responsible for managing all frontline customer support queries at Junction.
- The role involves responding to customer tickets and handling escalations.
- You will build workflows and a customer support playbook to improve efficiency.
- Monitoring response rates and customer satisfaction metrics will be a key responsibility.
- The position requires a hands-on approach from day one while also focusing on future scalability.
⚡ Requirements
- An experienced Customer Support Manager with a proactive approach to problem-solving.
- Passionate about leveraging technology to enhance healthcare experiences for users.
- Strong ability to manage customer support queries and provide hands-on assistance.
- Familiarity with API products and the healthcare industry is highly beneficial.
- Excellent communication skills to effectively interact with customers and internal teams.
About Vital
API for at-home health data