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Manager, Product Support (Weekend Shift)

Craft and create premium experiences for customer base with Figma products and brand.
San Francisco Bay AreaNew YorkSeattle
Senior
$136,000 - 238,000 USD / year
1 week ago

✨ About The Role

- Responsible for leading the Product Support weekend support team and ensuring outstanding customer experiences - Collaborate with cross-functional teams such as sales and engineering to drive improvements in the product based on customer insights - Coach and mentor team members to achieve service levels, support quality, and customer satisfaction goals - Partner with various departments to implement organizational changes and communication plans effectively - Work on onboarding and training Product Support Specialists, ensuring quality customer experiences throughout the process

⚡ Requirements

- Experienced in building and leading high-performing support teams in a technical SaaS product environment - Skilled in managing lean weekend coverage teams and handling customer and executive escalations effectively - Strong coaching abilities to empower team members and achieve core metric goals - Proficient in leveraging data and insights to drive improvements and changes within a support organization - Comfortable working in a fast-paced, evolving environment and continuously striving to enhance customer and employee experiences
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Manager, Product Support (Weekend Shift)
San Francisco Bay AreaNew YorkSeattle
$136,000 - 238,000 USD / year
Support
About Visly
Build React components visually