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Enterprise Support Specialist, Korean Speaking - Remote Eligible

Advocate for bug fixes, process improvements, and feature enhancements based on customer insights.
Remote
Senior
$42.80k-$75.50k USD per year
2 months ago

✨ About The Role

- The role involves working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact - Collaborating closely with Sales teams to guide large organizations through complex workspace configurations - Acting as the voice of the customer, capturing product and process gaps for new feature development and process automation - Identifying trends and communicating insights to Product and technical teams for bug fixes, process improvements, and feature enhancements - Developing documentation and training materials for future Enterprise Advocates
- Experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers - Strong language skills, with English being a necessity and Korean being desirable - Ability to communicate consultatively and tailor messages for different audiences - Proactive and results-driven with a bias for action - Resilient and adaptable, motivated by experimentation and customer-centric solutions
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Enterprise Support Specialist, Korean Speaking - Remote Eligible
Remote
$42.80k-$75.50k USD per year
Support
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