✨ About The Role
- The role involves working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact
- Collaborating closely with Sales teams to guide large organizations through complex workspace configurations
- Acting as the voice of the customer, capturing product and process gaps for new feature development and process automation
- Identifying trends and communicating insights to Product and technical teams for bug fixes, process improvements, and feature enhancements
- Developing documentation and training materials for future Enterprise Advocates
âš¡ Requirements
- Experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
- Strong language skills, with English being a necessity and Korean being desirable
- Ability to communicate consultatively and tailor messages for different audiences
- Proactive and results-driven with a bias for action
- Resilient and adaptable, motivated by experimentation and customer-centric solutions