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Enterprise Support Specialist, Korean Speaking - Remote Eligible
Advocate for bug fixes, process improvements, and feature enhancements based on customer insights.
Remote
Senior
$42.80k-$75.50k USD per year
4 months ago
✨ About The Role
- The role involves working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact
- Collaborating closely with Sales teams to guide large organizations through complex workspace configurations
- Acting as the voice of the customer, capturing product and process gaps for new feature development and process automation
- Identifying trends and communicating insights to Product and technical teams for bug fixes, process improvements, and feature enhancements
- Developing documentation and training materials for future Enterprise Advocates
âš¡ Requirements
- Experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
- Strong language skills, with English being a necessity and Korean being desirable
- Ability to communicate consultatively and tailor messages for different audiences
- Proactive and results-driven with a bias for action
- Resilient and adaptable, motivated by experimentation and customer-centric solutions
Enterprise Support Specialist, Korean Speaking - Remote Eligible
Remote
$42.80k-$75.50k USD per year
Support
Job is no longer active
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