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Enterprise Support Specialist, Korean Speaking - Remote Eligible

Advocate for bug fixes, process improvements, and feature enhancements to enhance customer experience.
Remote
Senior
$42.80k-$75.50k USD per year
1 month ago

✨ About The Role

- The role involves working as an Enterprise Specialist on Figma’s Product Support team to elevate and evolve the Enterprise Support function - Responsibilities include diagnosing issues, determining solutions, and anticipating customer impact for Figma's top customers - Collaborating closely with Sales teams to guide large scale organizations through complex workspace configurations - Acting as the voice of the customer, capturing product and process gaps for new feature development and process automation - Identifying trends, communicating insights to Product and technical teams, and advocating for bug fixes, process improvements, and feature enhancements
- Experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers - Strong language skills in English, with Korean being desirable for expansion in the APAC region - Ability to communicate consultatively and tailor messages for different audiences - Proactive and results-driven with a bias for action to drive for results - Resilient and adaptable, motivated by experimenting, building, and doing what's right for the customer
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Enterprise Support Specialist, Korean Speaking - Remote Eligible
Remote
$42.80k-$75.50k USD per year
Support
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