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Enterprise Support Specialist, French or Portuguese Speaking - Remote Eligible
Advocate for bug fixes, process improvements, and feature enhancements to enhance customer experience.
San Francisco Bay AreaNew YorkSeattleRemote
Mid-Level
$43.80-$77.90 USD per hour
4 months ago
✨ About The Role
- Responsible for providing exceptional support to Figma's top Enterprise customers
- Diagnosing and resolving complex inquiries related to Figma's products and customer journey
- Collaborating with Sales teams to guide large organizations through workspace configurations and technical issues
- Acting as the voice of the customer, identifying trends and advocating for product improvements
- Developing documentation and training materials for future Enterprise Advocates
âš¡ Requirements
- Experienced in providing support for technical SaaS products, particularly for Enterprise-level customers
- Strong communication skills with the ability to convey complex concepts in a clear and concise manner
- Proactive and results-driven, with a bias for action to ensure customer satisfaction
- Resilient and adaptable, thriving in a fast-paced environment with a focus on customer advocacy
- Familiarity with design tools and a passion for UX/UI design would be beneficial
Enterprise Support Specialist, French or Portuguese Speaking - Remote Eligible
San Francisco Bay AreaNew YorkSeattleRemote
$43.80-$77.90 USD per hour
Support
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