View All Jobs 1812

Enterprise Support Specialist, French or Portuguese Speaking - Remote Eligible

Advocate for bug fixes, process improvements, and feature enhancements to enhance customer experience.
San Francisco Bay AreaNew YorkSeattleRemote
Mid-Level
$43.80-$77.90 USD per hour
1 month ago

✨ About The Role

- Responsible for providing exceptional support to Figma's top Enterprise customers - Diagnosing and resolving complex inquiries related to Figma's products and customer journey - Collaborating with Sales teams to guide large organizations through workspace configurations and technical issues - Acting as the voice of the customer, identifying trends and advocating for product improvements - Developing documentation and training materials for future Enterprise Advocates

⚡ Requirements

- Experienced in providing support for technical SaaS products, particularly for Enterprise-level customers - Strong communication skills with the ability to convey complex concepts in a clear and concise manner - Proactive and results-driven, with a bias for action to ensure customer satisfaction - Resilient and adaptable, thriving in a fast-paced environment with a focus on customer advocacy - Familiarity with design tools and a passion for UX/UI design would be beneficial
+ Show Original Job Post
























Enterprise Support Specialist, French or Portuguese Speaking - Remote Eligible
San Francisco Bay AreaNew YorkSeattleRemote
$43.80-$77.90 USD per hour
Support
About Visly
Build React components visually