Sports Services Manager

Sports Services Manager

The Sports Services Manager is responsible for all work associated with providing Sports Commission services to all sports group travel secured by the Sports Commission Sales team. This position will lead the planning, execution, and evaluation of all Sports Commission events and will be the conduit in connecting Event Rights Holders and local businesses.

Manage and develop group services to support the Sports Development Manager in booking group business, including post-event data collection and reporting. Manage and assist with pre-convention and post-convention meetings and surveys for groups. Manage and ensure staffing of welcome booths for eligible convention and group business through collaboration with Visitor Services team. Manage and monitor the Sports services supplies, inventory, and storage closet. Collaborate with Destination Services Manager to develop monthly Sales group event alerts to local stakeholders. Manage and curate all Sports services listings and maintain detailed service histories in CRM. Maintain consistent CRM communications by documenting and updating all lead, account, and contact traces. Stay current on the latest trends in Sports services and management by attending conferences, webinars, and workshops. Conduct research for special projects to complete reports and presentations for both internal and external audiences. Develop and maintain close relationships with key clients, industry partners, and stakeholders. Manage and conduct pre-convention planning site visits with current clients. Develop, manage, and execute coordination of internal and external events that further the organization's objectives. Act as liaison between Event Rights Holders and group planners and local event related stakeholders to ensure event success. Serve on organizing committees for selected events. Provide attendance building and marketing promotion assistance for Sports events. Assist planners with needed services including volunteers, officials, permits, signs, food vendors, etc. Assist the Sports Development Manager with bid presentations, as necessary.

Travel to attend industry events and to promote the destination to potential visitors and nurture relationships with future and current clients (Up to 15% of the year). Any additional duties as assigned.

Required Knowledge, Skills, and Abilities (Requirements are representative of minimum levels of knowledge, skills, and/or abilities):

Intermediate proficiency with CRM platforms such as Simpleview, Salesforce, or other similar CRM software used in the destination marketing industry. Strong communication and interpersonal skills, both written and verbal, and the ability to speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills and conduct productive meetings. Strong leadership and management skills and ability to willingly make procedural decisions, exhibiting sound and accurate judgment while making timely decisions. Excellent organizational skills, attention to detail, and time management skills with a proven ability to meet deadlines. Strong interpersonal and communication skills and the ability to work effectively with a diverse community, including managers, co-workers, customers, and the public in general. Thorough knowledge of office administration, clerical procedures, and recordkeeping systems. General knowledge of human resources management, budgeting and financial management. Ability to stay up to date on the latest trends in destination services, as well as the sports tourism industry and its trends. Ability to build and maintain relationships and work well with others as part of a team. Ability to espouse high ethical standards and expect the same from all others in the organization. Ability to function well in a fast-paced and, at times, stressful environment. Ability to operate a motor vehicle, either personal or company, for various Visit Corpus Christi businesses. Ability to plan, develop, manage, and coordinate multiple projects and deadlines. Ability to anticipate and solve practical problems and resolve issues. Ability to foster a cooperative work environment with co-workers, managers, and external partners. Extensive knowledge of Corpus Christi and its venues, attractions, and event related stakeholders. Thorough understanding of Tourism, Hospitality, Hotel industry. Professional image representative of the company image. Works effectively with Microsoft products (Word, Excel, Teams, PowerPoint, Outlook).

Education, Training, and Experience:

At least 1 year of related experience preferred. High school diploma required, Associate degree or higher in related field preferred.

License/Certifications:

Must have a valid driver's license and must be insurable under VCC current motor vehicle insurance policy.

Computer Software:

Microsoft Office (Excel/Word/Outlook/Team Skills required) Simpleview CRM preferred. Basecamp

Equipment to be Used and Operated:

Telephone; Computer; Copy machine; Postage machine; and Scanner

Physical Requirements:

While performing the duties of this job, the employee is required to sit for extended periods of time. Shall be able to apply 20 lbs. of force frequently to lift, carry, push, pull, or otherwise move objects. Must be able to view computer screen for extended period of time with clear, close-up vision.

Mental/Emotional Requirements:

Must be able to work in a fast-paced and customer service-oriented environment; to perform duties under pressure and meet deadlines in a timely manner; to work as part of a team as well as to complete assignments independently; to take instructions from supervisors; to exercise problem-solving skills; and to interact with co-workers, supervisors, customers, and the public in a professional and pleasant manner.

Safety Responsibilities:

Must learn and comply with all organization safety rules; must always use appropriate safety equipment; must immediately report all unsafe condition to supervisors; must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

Additional Requirements:

Employees are required to reside within the defined Corpus Christi Metropolitan Statistical Area.

Employees must fulfill the performance standards of this position and comply with the policies, rules, and procedures of the organization, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Visit Corpus Christi offers a hybrid work environment with the level of flexibility based upon job function and needs of the day. This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the organization. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other organization officials. The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the department or work area.

This job description does not constitute an employment contract between the organization and any employee.