Staff Site Reliability Engineer

Staff Site Reliability Engineer

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa's solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo's 500+ employees are located in more than 10 countries around the world.

Job Description

The Staff Platform Engineer is an individual contributor within the SRE / Platform organization, responsible for operating, maintaining, and improving cloud-native platforms that support critical workloads. This role focuses on platform reliability, operational excellence, and automation, ensuring systems are stable, scalable, and well-run in production.

The Staff Platform Engineer works primarily on Azure-based platforms, while actively contributing to AWS environments as required by current initiatives. This role is execution-focused, with strong involvement in day-to-day platform operations and continuous improvement efforts.

Key Responsibilities

Platform Operations & Reliability

• Operate and support core platform components, including:
• Cloud infrastructure primitives
• Kubernetes clusters and supporting services
• Networking, ingress, and service discovery
• Ensure platforms meet reliability and availability expectations through proactive monitoring and maintenance.
• Identify operational issues and contribute to improvements that reduce instability and recurring incidents.

SRE Practices & On-Call Support

• Participate in on-call rotations, acting as a responder for platform-related incidents.
• Troubleshoot production issues, perform root cause analysis, and contribute to post-incident reviews.
• Maintain and improve operational runbooks, alerts, and dashboards.

Automation & Infrastructure as Code

• Implement and maintain Infrastructure-as-Code for platform resources and environments.
• Contribute to automation initiatives that reduce manual work and operational toil.
• Support standardized deployment, upgrade, and rollback processes.

Continuous Improvement

• Assist in simplifying day-2 operations and improving platform operability.
• Contribute to efforts that reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).
• Follow established platform standards and best practices, providing feedback for improvement.

Collaboration

• Work closely with other platform engineers, SREs, and application teams.
• Support platform adoption by helping application teams troubleshoot and operate their workloads.
• Escalate complex issues to senior engineers when needed, while learning from hands-on experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications: 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD. Preferred Qualifications: 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD. Strong hands-on experience with: Public Cloud platforms (Azure preferred, and AWS), Kubernetes at scale (AKS, EKS, or equivalent), Infrastructure as Code (e.g., Terraform), Containerized, cloud-native microservices architectures. Background in Platform Engineering, SRE, or DevOps roles, supporting production systems and day-to-day platform operations. Strong understanding of: Observability tooling and Golden Signals concepts, Incident management concepts and on-call operations, Platform reliability, availability, and operational best practices, Networking, ingress, and service discovery in cloud and Kubernetes environments, Strong collaboration and communication skills.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 131,600.00 to 210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.