Senior UX Designer, Visa Implementation Services, 24 - month Fixed - term

Senior UX Designer, Visa Implementation Services, 24-Month Fixed-Term

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Visa Consulting & Analytics (VCA) Australia, New Zealand, and the Pacific Islands (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability. VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client. We are looking for a dedicated Manager for the role of Senior UX Designer, embedded with one of our valued clients based in Auckland. This role is a 24-month fixed term contract. Role Summary As a Senior UX Designer, this role will be responsible for:

1. Translating the Lead Designer's end-to-end experience vision into detailed, build-ready designs for new go to market digital solutions, some of which will be the first in New Zealand;
2. Produce interaction flows, UI designs, and specs that align with the customers' vision, product goals, and technical constraints.

This is an individual contributor role suited to a well-rounded Senior UX Designer with a strong design thinking mindset. The ideal candidate will demonstrate expertise across UX and UI design, proficiency in prototyping with Figma, and a proven ability to craft intuitive digital interfaces. Strong client-facing skills and the ability to communicate design rationale effectively are essential. The role will understand the user needs alongside the business and technology context to create and drive engagement with digital products. The ideal candidate should have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivering exceptional designs that meet the needs of users and the goals of the business.

Key Responsibilities:

1. Translate vision into delivery
   • Convert the Lead Designer's journey maps, principles, and north-star concepts into detailed user flows, wireframes, and high-fidelity UI.
   • Create clear design specs, behaviors, and acceptance criteria for engineering handoff.
   • Build and iterate screens/components in the design system; propose net-new components when gaps exist.
   • Is creative, curious, and hands-on, has a bias toward action and inspires others with their vision.
   • Ensure accessibility and inclusive design (e.g., WCAG compliance) across all deliverables.
2. Collaboration within the squad
   • Embedded in a cross-functional development squad, this role partners with product and engineers to validate feasibility, accessibility define edge cases, and support implementation through launch.
   • Participate in agile ceremonies (backlog grooming, sprint planning, standups, demos) representing the design POV.
3. Quality and consistency
   • Plan and run validation (prototype tests, usability checks) and document outcomes.
   • Maintain alignment with the customer vision and brand guidelines across touchpoints.
   • Conduct design QA in staging/production; file and track UX defects to resolution.
   • Keep design documentation current (design decisions, variants, states, and interaction notes).
4. Stakeholder communication
   • Present work to the Lead Designer and partners; incorporate feedback efficiently.
   • Communicate trade-offs and rationale, balancing customer value, effort, and risk.

Why this is important to Visa

This role will support a strategic and multi-dimensional client in New Zealand as a member of a growing team at Visa. This role ensures the delivery of safe, secure payments by developing robust compliance plans. It builds customer trust and protects the organization from financial loss due to non-compliance.

The role will be based in Auckland CBD in a hybrid work environment (minimum 3 days in office per week). There will be some days required on the North Shore.

Qualifications

Key Requirements:

• 3–5+ years in UX/UI/Product Design with shipped web/mobile products; experience translating a lead's vision into dev-ready designs.
• Portfolio showing user flows, high-fidelity UI, interaction specs, and measurable outcomes.
• Strong interaction, IA, and visual/UI skills; expert in Figma (components, variants, auto-layout, prototypes) and clear design documentation.
• Works effectively in agile squads; partners closely with PM and Engineering from scoping through launch; responsive during sprints.
• Knowledgeable in User-Centred Design practices; applies research and analytics to iterate on designs; able to conduct lightweight usability checks and refine microcopy.
• Excellent communicator who explains rationale, negotiates trade-offs, manages scope, and delivers on time.
• Ability to work in a fast-paced, highly regulated environment. Ideally within banking.

Desirable:

• Demonstrated experience in working on product related projects in financial services.
• Tooling: Figma, FigJam, Confluence, analytics platforms, accessibility checkers.

Note: If successfully screened the candidate will be asked to share a concise portfolio with 2–3 case studies.

Why this is important to Visa

This role will support a strategic and multi-dimensional client in New Zealand as a member of a growing team at Visa. This role ensures the delivery of safe, secure payments by developing robust compliance plans. It builds customer trust and protects the organization from financial loss due to non-compliance.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.