Loyalty Programme Manager – Senior Manager, VCA Implementation Services (fixed - term)

Loyalty Programme Manager – Senior Manager, VCA Implementation Services

Visa Consulting & Analytics (VCA) Australia, New Zealand, and the Pacific Islands (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a Senior Manager for the role of Loyalty Programme Manager, embedded with one of our valued clients based in Auckland.

Role Summary As a Loyalty Programme Manager (Senior Manager) embedded with a strategic banking client in Auckland, this role will:

• Lead overall Loyalty Programme operations, delivering measurable value for the client, Visa, and merchant partners.
• Serve as the primary liaison between the client and Visa, ensuring governance and communication.
• Use customer data to guide programme improvements and inform an optimisation roadmap.
• Champion compliance and risk management, maintaining regular reporting to stakeholders.

Key Responsibilities:

Programme Leadership, Governance & Performance

• Own the end to end run of the Loyalty Programme, ensuring seamless daily operations, adherence to SLAs, and delivery against defined KPIs and success metrics.
• Establish and lead structured governance forums (e.g. steering, WIP, risk reviews) that drive transparency, decision making, and accountability across stakeholders.
• Align stakeholders on programme performance, risk management, and the strategic merchant and campaign roadmap, sequencing initiatives to maximise both customer engagement and commercial outcomes.
• Maintain operational rhythms (issue management, backlog prioritisation, change control) to keep delivery on track and proactively address risks and impediments.

Stakeholder, Partner & Cross-Functional Management

• Act as the primary liaison between the client and Visa for all loyalty Programme matters, driving clarity of deliverables, timelines, and accountability across teams.
• Support the management of strategic partners and merchants to ensure they realise maximum value from the platform.
• Lead and nurture internal stakeholder relationships across Marketing, Institutional, and Technology teams to enable smooth execution.

Data, Insights & Programme Optimisation

• In partnership with the programme's Data Analyst, use customer data to identify behavioural trends and priority segments.
• Translate insights into targeted optimisations (offers, mechanics, journeys), track impact, and iterate to lift engagement and ROI.
• Embed analytics, experimentation, and reporting into day-to-day Programme operations to drive continuous improvement.

Risk, Legal, Compliance & Controls

• Ensure ongoing compliance with regulatory, legal, and risk requirements, maintaining clear documentation, controls, and audit ready governance artefacts.
• Proactively identify, escalate, and mitigate risks.

This role supports a strategic and multi-dimensional client in New Zealand as a key member of Visa's growing team. By leading the loyalty programme, you will help strengthen Visa's client partnerships, drive innovation in customer engagement, and contribute to the ongoing success of Visa's advisory and implementation services in New Zealand.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.