Global Go To Market Services Consultant

Global Go To Market Services Consultant

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Client Services (CS) provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal Partner to product and Technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. And enabling our client facing teams to deliver and scale new products, services and initiatives into the market.

CS is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The CS team also provides support for Visa's DPS, CyberSource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.

The Global Go To Market Services (GTMS) Consultant operates as an individual contributor, providing go-to-market expertise, project management, and analytical support to the VCS and VGS Global Go To Market Services leadership teams.

The role requires close collaboration with stakeholders in CS, Visa Commercial Solutions (VCS), Visa Government Solutions (VGS) or Visa Technology teams to support or lead global initiatives to drive operational excellence, commercialize CS services that generate incremental revenue or improve the overall VCS client experience throughout the CS service journey.

Examples of GTMS initiatives the Global GTMS Consultant will lead or support include process performance optimization, product supportability and issue resolution, rollout of managed services strategies, revenue management and monthly initiative tracking packs, reports and related communications.

Additionally, the Global GTMS Consultant will partner with Product teams to execute GTMS strategies and processes that support client requirements for VCS and VGS product and service performance.

They will be expected to interface with cross-functional Visa staff in different levels of seniority, in global and regional teams, developing constructive internal partnerships, achieving results through influence and executing through collaboration. This role requires a client-centric approach and a curious mindset for continuous improvement.

Essential Functions

• Manage activities in the VCS workstream of the CS Visa Managed Services strategy initiative
• Work with Global VCS and VGS Sales Enablement teams in revenue management initiatives, including Signed Not Live (SNL) and Live Not Performing (LNP) projects
• Partner with VCS and VGS product teams to identify, capture and track KPIs that measure product usage/activation and optimization for key VCS and VGS solutions
• Track and coordinate the delivery of the VCS and VGS S-CSM opportunity pipelines resulting from the application of usage/activation and optimization KPIs
• Support the ongoing review and maintenance of VCS And VGS product blueprints
• Develop process or product performance analytics
• Build and manage artifacts that track and report on ongoing Global VCS and VGM GTMS team initiatives and OKRs
• Own the VCS and VGS product catalog and product mapping processes
• Produce LT status updates in .PPT or other formats
• Develop internal and external communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties
• Help identify opportunities and implement recommendations to increase team and GTMS service automation that drives efficiency

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Hands on experience with cards payments networks, or B2B payments
• Previous experience with implementations, client consulting, and client support
• Experience working in multi-level operations groups and different client-focused service models, including previous experience working with contact centers
• Proven track record of supporting teams to achieve and exceed established goals and objectives
• Demonstrated experience (at least 3+ years) managing initiatives using strong project management discipline. Six Sigma and/or PMP certification preferred
• Demonstrated experience learning and working with complex, integrated platforms
• Ability to comprehend and articulate complex technical concepts or processes into layman’s terms
• Self-starter with a demonstrated ability to independently learn, develop skills and achieve results as part of an effective team
• Experience managing data migration or integration projects
• Experience working with financial data, and knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.
• Knowledge in application programing interfaces (APIs) gateways.
• Demonstrated ability to solve complex, cross-functional issues exercising critical thinking and sound judgment
• Track record of building and maintaining strong business relationships with internal and external stakeholders
• Strong understanding of Information Technology, Security, Compliance, and Service Management concepts
• Hands-on experience in managing sensitive situations, providing client consultative support, and driving cross-functional remediation and solutions
• Experience building metrics and KPIs that measure operational performance
• Proven ability to set priorities, meet deadlines, influence others, and manage customer expectation
• Strong oral and written communications
• Proficient with MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Experience with data analysis and tools such as Tableau
• Demonstrated Influencing and negotiation skills

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900.00 to 153,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.