Consulting Director, Tech Innovation & Process Reengineering — VCA Dedicated Team

Consulting Director, Tech Innovation & Process Reengineering — VCA Dedicated Team

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

VCA Dedicated Team members play a key role in enhancing the partnership with one of Visa Japan's largest clients by supporting strategic planning and implementation of their most strategic initiatives.

We are seeking a Consulting Director to lead strategic engagements for one of Visa's largest clients in Japan, driving tech innovation and business process reengineering (BPR) as key levers for business improvement and growth. The Consulting Director will manage initiatives that address business issues and unlock opportunities through IT innovation, data utilization and process optimization, with initially prioritized areas such as risk and security management, leveraging AI-driven strategies as a core enabler. This position requires a skilled generalist with strong consulting capabilities who can lead, manage, and deliver impactful solutions aligned with client priorities.

Responsibilities:

• Lead strategic discussions with the client to identify critical business challenges and opportunities in tech innovation, process reengineering and data utilization, propose actionable solutions, and define priorities and timelines.
• Apply a holistic consulting approach to improve effectiveness and efficiency of risk and security management, positioning it as a prioritized focus area and leveraging AI-driven strategies and Visa solutions to address challenges and opportunities.
• Drive AI-powered business growth initiatives to ideate, propose, and implement strategies that increment topline performance for the payment business as well as broader group business opportunities.
• Manage client inquiries regarding relevant operation, rules and system, including planning, tracking progress, mitigating risks, and ensuring high-quality outcomes.
• Lead client engagement activities such as proposal development, contracting, stakeholder alignment, and fact-based analysis through interviews and documentation review to support actionable recommendations.
• Collaborate with Visa product teams, global hubs, and functional experts to bring specialized knowledge and Visa capabilities into engagements.
• Design and deliver compelling presentations to executive level client stakeholders to communicate findings, recommendations, and strategic insights.

More generally:

• Identify and surface opportunities for client projects in tech innovation, process optimization, and strategic advisory for inclusion in account plans.
• Manage and coach team members, fostering growth and ensuring high-quality deliverables.
• Contribute to development of analytical models, methodologies, and standardized VCA offerings.
• Produce thought leadership and best practices in tech innovation and AI-driven strategies to strengthen VCA's consulting capabilities.

Why this is important to Visa:

Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.

VCA's services allow our clients to boost their business performance by leveraging Visa's expansive solution, thought leadership, and market insights and data. This in turn drives Visa's business, creating a win-win relationship where both client and Visa's incentives are aligned to grow the business. This dynamic combined with the long-term relationship we have with clients enables a deeper level of engagement and impact compared to traditional consulting firms. VCA projects also help drive Visa Japan's strategic initiatives and accelerate Japan's transformation to a cashless society.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.