Engineer

Responsible for identifying, investigating, detecting, and protecting service availability and data across various source types and locations

Validates alerts or reports to determine if they constitute an incident

Ensures incidents are properly recorded in appropriate reporting systems

Assesses incident severity and impact

Takes initial corrective actions when required

Focuses on operational activities such as batch scheduling, processing, monitoring, and remediation for critical back-office services

Acts as a primary initiator of the Major Incident process

Collaborates with Incident Management and Security Operations teams on system integrity, access, or security-related incidents

How You Will Make an Impact:

Provides monitoring, correlation analysis, and incident response for operational events

Validates alerts or reports to classify them as operational or security-related incidents

Ensures accurate recording of incidents, batch failures, and reports

Takes accountability for incidents during assigned 24x7 roster shifts, ensuring timely resolution and communication

Collaborates with support teams for event identification and incident resolution

Assists in identifying event-to-incident correlations with high accuracy

Performs initial triage of alerts or events to determine their nature

Monitors infrastructure, application, and platform logs for anomalies or security events

Reviews system, middleware, and infrastructure logs for patterns indicating disruptions or abnormal behavior

Supports correlation of operational and security events during investigations or major incidents

Maintains and updates Runbook documentation to ensure accuracy and compliance

Support Engineer