Software Engineer
Virtusa
Engineer
We are seeking fresh graduates B tech with CSE or IT 1 to 2 years of experience to join our L1 Production Support team where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure. This is a great opportunity to build a strong foundation in IT operations and support.
Key Responsibilities:
Monitoring: Continuously monitor application and infrastructure health using tools like Nagios, Grafana, Splunk, or custom dashboards.
Incident Management: Acknowledge log and categorize incidents, perform initial triage and resolution for known issues.
Alert Handling: Respond to system alerts and take predefined actions or escalate as necessary.
Job Monitoring: Monitor and manage scheduled jobs and ensure successful completion.
Ticket Management: Create, update, and close tickets in ITSM tools (e.g., ServiceNow, Remedy).
Communication: Provide timely updates to stakeholders and escalate critical issues to L2, L3 teams.
Documentation: Maintain runbooks, SOPs, and incident logs for knowledge sharing and audit purposes.
Shift Operations: Work in rotational shifts (24/7 bar) including weekends and holidays.
Required Skills:
Strong foundational knowledge in any one primary technical skill (e.g., Java, Python, SQL, Linux, Networking).
Good analytical and problem-solving abilities.
Basic understanding of ITIL concepts and production support workflows is a plus.
Excellent communication and interpersonal skills.
Willingness to work in rotational shifts including weekends and holidays.
Willingness to learn and adapt in a fast-paced environment.
Ability to work in a team and follow standard operating procedures.