Software Engineer

Deal Strategy Specialist

Role Objective: Responsible for creating, validating, and managing order forms/contracts for Google services. The role ensures accuracy of customer requirements captured by Field Sales Representatives (FSR), translates them into compliant order forms, and facilitates a seamless deal execution process. The DSS collaborates with SMEs, QA, and sales teams to ensure compliance, efficiency, and customer satisfaction.

Key Responsibilities:

Order & Contract Creation

• Review requirements provided by Field Sales Representatives (FSR) and validate customer account details.
• Prepare order forms/contracts including order#, services availed, unique user IDs, legal contact information, and email IDs.
• Ensure completeness, accuracy, and compliance of order data with policies and guidelines.
• Update internal systems with validated order information.

Renewals Management

• Process renewal cases by validating order forms/contracts.
• Update Q+ and other internal tools with accurate renewal information.

Deal Structuring & Compliance

• Ensure orders/contracts align with Google's commercial and legal frameworks.
• Perform approval vs policy and approval vs contract checks prior to submission.
• Collaborate with SMEs for order form/contract review and incorporate feedback.

Stakeholder Collaboration

• Provide clarifications to internal stakeholders regarding order details when required.
• Support escalations by providing accurate order data and documentation.

Quality & Process Adherence

• Follow standard operating procedures (SOPs) for deal creation and documentation.
• Ensure orders pass through QA checks and address feedback promptly.
• Minimize repeat errors through proactive error-proofing of order forms.
• Maintain high accuracy rates to reduce client-found defects.

Skills & Qualifications:

Graduate equivalent in commerce/finance background preferred

Work Schedule: 24x7 rotation shifts.

1–3 years of experience in deal desk, renewals, provisioning, sales operations, order management, or contract management.

Strong knowledge of order form/contract creation processes.

Excellent attention to detail, analytical ability, and compliance orientation.

Excellent written and spoken English skills.

Strong verbal and written communication skills for cross-team collaboration.