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Software Engineer
Monitor and resolve enterprise application incidents to ensure system uptime and performance
Chennai, Tamil Nādu, India
Entry Level
yesterday
Virtusa
A global provider of digital strategy, digital engineering, and IT services and solutions for Global 2000 enterprises.
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Engineer
We are seeking fresh graduates B tech with CSE or IT 1 to 2 years of experience to join our L1 Production Support team where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure. This is a great opportunity to build a strong foundation in IT operations and support.
Key Responsibilities:
- Monitoring: Continuously monitor application and infrastructure health using tools like Nagios, Grafana, Splunk, or custom dashboards.
- Incident Management: Acknowledge, log, and categorize incidents, perform initial triage, and resolution for known issues.
- Alert Handling: Respond to system alerts and take predefined actions or escalate as necessary.
- Job Monitoring: Monitor and manage scheduled jobs and ensure successful completion.
- Ticket Management: Create, update, and close tickets in ITSM tools (e.g., ServiceNow, Remedy).
- Communication: Provide timely updates to stakeholders and escalate critical issues to L2, L3 teams.
- Documentation: Maintain runbooks, SOPs, and incident logs for knowledge sharing and audit purposes.
- Shift Operations: Work in rotational shifts (24/7 bar 7 support model) including weekends and holidays.
Required Skills:
- Strong foundational knowledge in any one primary technical skill (e.g., Java, Python, SQL, Linux, Networking).
- Good analytical and problem-solving abilities.
- Basic understanding of ITIL concepts and production support workflows is a plus.
- Excellent communication and interpersonal skills.
- Willingness to work in rotational shifts including weekends and holidays.
- Willingness to learn and adapt in a fast-paced environment.
- Ability to work in a team and follow standard operating procedures.
About Virtusa
A global provider of digital strategy, digital engineering, and IT services and solutions for Global 2000 enterprises.