Servicenow Architect

Architect (Level: Manager)

Job Title: ServiceNow Platform SME

Location: PAN India

Experience: 7 to 12 years

Final Interview: Anton Subash Senior ServiceNow Platform Solution Architect

Job Summary: ServiceNow Platform SME serves as the technical and functional authority across the ServiceNow ecosystem. This role oversees platform governance, design, integrations, and enablement across modules like ITSM, CMDB CSDM, and ITAM. The SME ensures platform scalability, compliance, and alignment with enterprise architecture standards.

Key Responsibilities:

Conduct a comprehensive platform health check across ITSM, CMDB, and ITAM modules

Evaluate platform architecture, customization footprint, update set structure, and code quality

Assess governance maturity including ACL design, naming conventions, update lifecycle, and environment strategy

Review instance utilization and recommend platform consolidation or domain separation strategy

Identify risks and bottlenecks affecting scalability, maintainability, and performance

Review implementation of Incident, Problem, Change, Request, and Knowledge Management

Benchmark existing configurations against ServiceNow best practices and ITIL v4 processes

Evaluate Predictive Intelligence, Virtual Agent, and workflow automation adoption

Assess assignment rules, SLAs, categories, and reporting accuracy for service management KPIs

Recommend process standardization and automation opportunities for efficiency gains

Evaluate CI class models, identification and reconciliation rules, and relationships

Review discovery schedules, credentials, patterns, and coverage completeness

Identify data quality issues across completeness, correctness, compliance, and staleness dimensions

Assess CMDB integration landscape such as Tanium, SCCM, cloud, and asset feeds

Recommend CMDB governance framework including data ownership, reconciliation logic, audit, and KPIs

Review asset lifecycle processes

Validate alignment between CMDB CIs and asset records for reconciliation accuracy

Assess stockroom, consumable, and asset disposal configurations in hardware asset management

Evaluate integration with procurement tools such as ORBUS

Recommend improvements for license compliance, hardware refresh optimization, and cost control