Senior Software Engineer
Virtusa
Software Engineer
Responsibilities:
Design, build, and deploy GenAI solutions for contact center use cases including virtual agents, agent assist, call summarization, and workflow automation.
Develop and integrate Amazon Nova–based models within Amazon Connect contact flows and agent tools.
Build prompt strategies, orchestration logic, and APIs to support real-time and post-call AI experiences.
Integrate GenAI services with AWS components (Lambda, Lex, Bedrock, S3, CloudWatch).
Optimize AI performance for latency, accuracy, security, and cost.
Support testing, tuning, monitoring, and production rollout of GenAI capabilities.
Required Qualifications:
5+ years of software development experience with cloud-based applications.
Hands-on experience developing GenAI or LLM-based solutions.
Strong experience with AWS services and serverless architectures.
Experience integrating AI capabilities with Amazon Connect or conversational platforms.
Proficiency in Python, JavaScript/TypeScript, and API-based integrations.
Preferred Qualifications:
Experience with Amazon Nova or Amazon Bedrock–hosted models.
Familiarity with Avaya contact center platforms.
Knowledge of conversational AI, speech-to-text, and text-to-speech pipelines.
Experience implementing responsible AI, security, and data privacy controls.