Sailpoint Developer With Production Support

Software Engineer

We are seeking an experienced SailPoint Developer Production Support to join our Identity and Access Management (IAM) team. This role focuses on supporting and optimizing SailPoint IdentityNow or IdentityIQ in a post upgrade environment, ensuring platform stability, resolving integration issues, and enabling advanced governance capabilities. The ideal candidate will have a strong background in SailPoint development, production support, and platform optimization aligned with Identity Security Cloud (ISC) best practices.

Key Responsibilities:

• Provide production support for SailPoint IdentityNow or IdentityIQ including issue triage, resolution, and root cause analysis
• Perform post upgrade validation and smoke testing of key configurations, connectors, and workflows
• Conduct gap analysis to identify and remediate capability gaps introduced during platform upgrades
• Optimize identity profiles, access policies, and SoD controls for performance and compliance
• Support connector lifecycle management including upgrades, tuning, and onboarding of new sources
• Collaborate with cross functional teams to integrate SailPoint with systems like AWS, Azure, SAP, Salesforce, GitHub, and ServiceNow
• Monitor and enhance workflow performance including support for advanced use cases and campaign execution
• Participate in strategic roadmap planning for ISC feature adoption and governance maturity
• Maintain comprehensive documentation for configurations, processes, and support procedures

Required Skills and Qualifications:

• Five or more years of hands on experience with SailPoint IdentityNow or IdentityIQ
• Strong development skills in Java, Beanshell, XML, and SQL
• Experience with rules, workflows, lifecycle events, and connector configurations
• Proficiency in REST or SOAP API integrations with external systems
• Solid understanding of IAM concepts including provisioning, RBAC, SoD, access certification, and policy enforcement
• Experience with Active Directory or LDAP, cloud platforms such as AWS and Azure, and SSO, SAML, or OAuth integrations
• Familiarity with DevOps and support tools such as Git, Jenkins, JIRA, and ServiceNow
• Strong analytical, troubleshooting, and communication skills

Preferred Qualifications:

• SailPoint Certified IdentityNow or IdentityIQ Engineer
• Experience in Agile or Scrum environments
• Prior exposure to ISC upgrades and post upgrade optimization
• Background in regulated industries such as banking, healthcare, or telecom
• Knowledge of Identity Governance frameworks and Zero Trust Architecture