IT Support
Virtusa
Software Engineer
IT helpdesk Primary Skills: Technical Support- Citrix, MS Outlook, Zoom, Intune, SCCM, Office 365, Internet, Intranet (Minimum 2 years hands on). Key Responsibilities: Deliver effective solutions for hardware and application software issues, managing escalations while ensuring compliance with Service Level Agreements and maintaining a strong commitment to customer service support. Demonstrate business awareness and a client-focused approach, communicating effectively with excellent written and verbal skills, with attention to detail. Exhibit flexibility in working hours during peak periods and efficiently re-prioritise and organise tasks. Experience and Qualifications Required: Possess 2-3 years of IT experience with proven technical support skills, demonstrating expertise in desktop environments and troubleshooting Windows 11 and macOS issues. Have hands-on experience with infrastructure technologies such as Intune, SCCM, Citrix XenDesktop, and Office 365, along with a solid understanding of Windows group policies. Skilled in troubleshooting Internet, Intranet, VPN, MS Outlook, and other Office utilities, supported by robust knowledge of TCP/IP, WAN/LAN, and voice/network architectures. Familiar with Polycom video conferencing devices, and Zoom administration, holding industry-recognised qualifications like MCP, MCSE, and CCNA as advantageous credentials. ITIL certification is desirable alongside a sound understanding of structured change management processes