View All Jobs 123750
GCP Tech Support Agent :
Own our cloud support workflow for Google Cloud Platform and Google Workspace
Kallur, Andhra Pradesh, India
Junior
3 hours agoBe an early applicant
Virtusa
Provides digital engineering, IT consulting, and outsourcing services to help enterprises modernize systems and accelerate digital transformation.
47 Similar Jobs at Virtusa
Senior Software Engineer
As a Cloud Support Agent, you are the first point of contact for users experiencing technical hurdles within Google Cloud Platform and Google Workspace. Your goal is to provide rapid, empathetic, and effective troubleshooting. You will use monitoring dashboards and AI assistants to identify, categorize, and resolve common infrastructure and collaboration issues, ensuring our users stay productive and our systems remain secure. Key Responsibilities Front-Line Troubleshooting
- Issue Triage: Monitor incoming tickets via Jira/ServiceNow, categorizing them by severity and identifying the core technical problem.
- Platform Support: Assist users with common GCP tasks like VM restarts, Cloud Storage permissions, and Cloud SQL connectivity checks.
- Workspace Management: Handle daily GWS tasks such as password resets, 2-step verification (2SV) recovery, and Shared Drive access issues.
- Runbook Execution: Follow standardized Step-by-Step guides to resolve known errors without needing to escalate.
- Health Checks: Monitor Google Cloud Operations Suite (formerly Stackdriver) for red-line alerts on CPU usage, disk space, or service outages.
- Log Analysis: Use Cloud Logging and AI-summa
About Virtusa
Provides digital engineering, IT consulting, and outsourcing services to help enterprises modernize systems and accelerate digital transformation.