Customer Support Engineer
Virtusa
Customer Support Engineer
As a Customer Support Engineer, you will be responsible for delivering high-quality technical support to our customers. Your primary duties will include troubleshooting and resolving technical issues, providing detailed product guidance, and ensuring overall customer satisfaction. You will serve as the first point of contact for customer queries, documenting interactions accurately and escalating complex issues when necessary. Additionally, you will collaborate closely with the product development team by sharing insights and feedback gathered from customer interactions, contributing to continuous product improvement. This role requires a proactive approach, strong technical acumen, and a passion for helping customers succeed.
Minimum 1 year of experience in a customer support or technical support role.
Strong technical background with the ability to understand and explain complex systems.
Excellent verbal and written communication skills.
Strong problem-solving and troubleshooting abilities.
Customer-focused mindset with a passion for delivering excellent service.
Experience with ticketing systems, CRM tools, and remote support platforms is a plus.
Ability to work both independently and collaboratively in a fast-paced environment.