Customer Support Agent
Virtusa
Engineer
Role Overview: We are looking for a dedicated Customer Service Officer with a strong background in customer support and operational tasks. The ideal candidate will have experience working in regulated industries and demonstrate a high level of English proficiency, essential for handling customer incidents with clarity and professionalism. This role supports day-to-day operations and contributes to delivering an exceptional customer experience.
Key Responsibilities: Respond to customer enquiries and incidents with empathy, accuracy, and professionalism Manage BAU (business-as-usual) tasks efficiently, ensuring service levels are met Escalate complex issues appropriately and follow through to resolution Maintain compliance with regulatory standards and internal procedures Document interactions and outcomes clearly and accurately in service systems
Required Skills & Experience: Experience in customer service, preferably within a regulated industry (e.g. financial services, insurance) Strong communication skills in English, both written and verbal Ability to manage multiple tasks and priorities effectively Calm and composed when handling customer incidents or complaints