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Cloud Support Engineer
Support and troubleshoot real-time payment solutions within a Cloud environment
Chennai, Tamil Nādu, India
Junior
1 week ago
Virtusa
A global provider of digital strategy, digital engineering, and IT services and solutions for Global 2000 enterprises.
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Software Engineer
We are looking for a highly skilled Junior Cloud Support Engineer to join our team and play a key role in supporting real-time payment solutions within the banking sector. The ideal candidate will have a strong background in Cloud technologies, and familiarity with Payments workflow. This role requires an individual who is adept at troubleshooting, debugging, and working within a Cloud environment.
Responsibilities include:
- Monitoring AWS Cloud services
- Supporting group mails to address & resolve basic problems
- Co-ordinating and escalating to the respective downstream system including the vendor products
- Coordination during Planned DR activities
- Analyzing & resolving basic incidents related to applications
- Building knowledge assets (KB Articles) - knowledge base build out of support process, common error patterns and health check procedures (if any)
- Supporting Customer onboarding
- Error Codes API documentation preparation
- Familiarity with ACIs Universal Payments Framework (UPF) or other payment processing platforms
Requirements:
- Strong troubleshooting and debugging skills, with experience working in a Cloud environment
- Excellent problem-solving abilities and attention to detail
- Strong communication skills, with the ability to work effectively in a team-oriented, collaborative environment
About Virtusa
A global provider of digital strategy, digital engineering, and IT services and solutions for Global 2000 enterprises.