Solutions Engineer - Remote Eligible

Position Summary

Virtuous is hiring a Solutions Engineer to assess nonprofit technology needs, deliver in-depth software demonstrations, and support our nonprofit prospects.

Reporting to the Director of Revenue Enablement, the Solutions Engineer role will partner with our Sales and CS teams to determine the needs of each prospect and customer, facilitate product demonstrations, and support discussions that demonstrate clear value. The ideal candidate has experience in SaaS software space and with nonprofit CRM technology. This role is responsible for ensuring that prospective and current Virtuous customers clearly understand how Virtuous products will solve specific and relevant business needs at their nonprofit.

Responsibilities

• Partner with Sales Account Executives and Customer Success Managers to plan, prepare and execute on strategic deals in complex sales cycles including technical discovery, product demonstrations, and feature/functionality explanations.

• Lead detailed technical discussions and presentations with prospects, understand their challenges, communicate solution value, collaborate on tailored plans, and position Virtuous as a transformational technology partner.

• Collaborate on technical aspects of RFP / RFI responses

• Assist with scoping of product and implementation packages

• Develop and maintain demonstration sandboxes to contextually showcase features and functionality of multiple Virtuous products

• Provide personalized suggestions for prospects and customers for how they can best leverage Virtuous software and responsive fundraising strategies

• Provide direct feedback to the product development and management teams regarding current roadmap and additional enhancements

• Be a resource for questions, best practices, and trainings on where Virtuous fits into the nonprofit technology landscape including integrations with partners

You Must Have

• 3 years of experience working with nonprofit CRM products, SaaS software, and/or fundraising software

• Exceptional technical knowledge of nonprofit CRMs, fundraising and events software, integrations and APIs, querying and reporting, and nonprofit best practices

• Excellent communication and presentation skills

• Data driven and metric approach to evaluation and growth

What We Offer

• Market competitive pay leveraging Carta data

• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)

• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days

• We value our employee's work-life balance and encourage taking advantage of Unlimited PTO

• Supportive time off including paid volunteer days and company holidays

• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)

• We pride ourselves on Community and host exciting company outings and events.