Site Reliability Engineer (.net) - Remote Eligible

Site Reliability Engineer (.NET)

We're looking for a Site Reliability Engineer (.NET) to join our Engineering team. This is a cross-functional role that lives within Engineering but works deeply embedded with our Support team. You'll report directly to the Director of Engineering, with a dotted-line to the Director of Technical Support.

Your mission is to increase product reliability and support efficiency by resolving advanced customer issues or bugs, building internal tooling, and strengthening engineering-minded practices within Tier 2 Support. This role is ideal for someone who thrives at the intersection of development, diagnostics, and Technical Support.

Responsibilities

Primary — Resolve Complex Support Tickets

• You'll be the go-to engineer for tackling tough customer issues that reach Tier 2 and require deep application or systems knowledge. This includes:
• Troubleshooting complex .NET service behaviors, data anomalies, or performance bottlenecks.
• Debugging support requests from Tier 2 that require engineering insight or code-level evaluation.
• Drive resolution of customer reported bugs by identifying root causes and delivering targeted fixes or mitigations.
• Maintaining empathy for Support and customers throughout incident response.
• Willingness to join customer calls to investigate issues firsthand, build trust, and accelerate resolution.

Secondary — Build Internal Support Tooling

• You'll help our Support team move faster by creating the tools they need to solve more problems independently. You will:
• Build and maintain internal diagnostics tools, dashboards, and scripts.
• Create reusable utilities for inspecting customer environments and data.
• Identify patterns in escalations and proactively reduce friction through automation or visibility tooling.

Tertiary — Equip the Support Team with Engineering Thinking

• You'll help foster deeper engineering knowledge within Support by:
• Mentoring Tier 2 agents on technical systems, debugging practices, and tooling.
• Hosting working sessions to walk through incident root causes and resolutions.
• Collaborating to improve workflows, escalation paths, and the overall support-to-engineering handoff process.

You Must Have

• You have 5+ years of experience in software engineering with strong expertise in .NET (C#, ASP.NET Core).
• You have experience in SaaS environments and a deep understanding of multi-tenant systems, APIs, and distributed application behavior.
• You enjoy debugging and getting to the bottom of complex edge cases.
• You have strong communication skills and love partnering with non-engineers to solve hard problems.
• You're curious and proactive—when you see recurring issues, you dig in and design a better path forward.
• You're comfortable being customer-facing—jumping on calls or helping restore trust during high-impact incidents.

Bonus Points

• Experience with tools like Azure App Services, Azure SQL, Redis, Hangfire, Application Insights, DataDog or other observability platforms.
• Experience working with Zendesk and Jira to track issues and collaborate across teams.
• Prior experience in Site Reliability, Production Support, or Customer-Facing Engineering roles.
• Background in nonprofit tech, CRMs, or fundraising systems.

What We Offer

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
• We value our employee's work-life balance and encourage taking advantage of Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
• We pride ourselves on Community and host exciting company outings and events.

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