Virtual Assistant And Sales For A Healthcare Company In Australia (home Based Part Time) - Remote Eligible

Virtual Assistant

Handle inbound and outbound calls with potential and existing patients in a professional and friendly manner. Explain the consultation process clearly to new leads, answer basic inquiries, and guide them through the next steps. Book and confirm patient consultations using the clinic's scheduling system, ensuring accurate information and timely follow-ups. Process consultation payments over the phone securely and maintain accurate payment records. Send and manage patient intake forms, ensuring all required information is collected before appointments. Follow up with patients by phone, SMS, or email to remind them to complete forms or attend appointments. Reschedule or cancel consultations as needed while maintaining smooth communication with patients and practitioners. Record and update patient interactions in the system accurately for administrative tracking and compliance. Collaborate with the clinic team (nurse practitioners and admin staff) to ensure seamless patient care and communication. Provide general customer support, addressing patient queries promptly and escalating issues when required.

This role is only open to Filipinos permanently residing in the Philippines. Previous experience in sales and customer service or administrative support, preferably in a healthcare or telehealth setting (Medicinal Cannabis will be a huge bonus). Strong communication skills (spoken and written English) with a clear, professional phone manner. Confident in using CRM or scheduling systems (experience with Halaxy, HubSpot, or similar platforms is highly regarded). Familiarity with Google Workspace (Gmail, Drive, Sheets, Docs) and Microsoft Office for daily administrative tasks. Comfortable handling online payment systems and maintaining data accuracy. Experience using call management or VoIP tools (e.g., Aircall, RingCentral, Zoom, or Skype). Ability to manage multiple communication channels, email, SMS, and calls efficiently and professionally.

Strong sense of urgency and be proactive in following up leads. Ability to communicate clearly, empathetically, and professionally with all patients. Goal-driven, organized, and confident in phone-based sales or booking roles. Manage daily follow-ups and maintain accurate notes in our system. Thrive in a results-oriented environment where performance and reliability are rewarded. Self-motivated, organized, and able to work independently while meeting daily task targets.

Please only apply for this role if you have the following home office requirements: perfectly working headset and webcam, stable internet connection of at least 5 Mbps to 15 Mbps, up to date computer system with a minimum of Windows 8 or Mac OS X, quiet room with no distractions or background noises, a backup plan if the power goes out or if your internet connection becomes unstable during your shift. Only applicants meeting the strict criteria above will be contacted.