Reporting Specialist For A Home Services Company In The US (home Based Part Time) - Remote Eligible

Virtual Assistant

Job Information

Date Opened 05/22/2026

Job Category: Virtual Assistant

Work Schedule: Sunday to Thursday (TBD, Philippines Working Hours)

Hours Per Day: Part Time – 4 hours per day

City: Claremore

State/Province: Oklahoma

Country: United States

Zip/Postal Code: 74017

Client Location: USA

Work Location: Home Based - Philippines

Job Type: Part time

Industry: Trade and Labor

Client Information

The Client is a family-owned home services company providing heating & cooling, plumbing, septic, and related residential solutions. Built on strong values of service, education, and community, the company focuses on delivering high-quality work while creating a positive and supportive environment for both customers and team members.

Job Description

• Gather and compile daily operational metrics including ticket averages, job counts, revenue, conversion rates, callbacks, and upsells

• Collect and track call center metrics such as calls handled, call duration, conversion rates, and stacked services

• Generate daily reports for delivery during U.S. business hours

• Analyze call transcripts using AI tools to evaluate customer interactions based on set quality standards

• Review random calls manually to validate AI-generated grading accuracy

• Calculate labor rates and productivity metrics based on revenue, hours worked, and capacity

• Track membership sales performance across teams and technicians

• Learn and navigate the Housecall Pro CRM system

• Follow established workflows and reporting procedures accurately

• Ask clarifying questions when needed to ensure data accuracy and reporting quality

Must Haves

• Strong ability to follow processes and structured procedures

• Problem-solving mindset with strong analytical thinking skills

• Comfortable asking clarifying questions when needed

• Experience using AI tools such as ChatGPT or similar platforms

• Tech-savvy with the ability to learn systems quickly

• High attention to detail for accurate reporting and data management

• Strong written and verbal communication skills

• Must be a Filipino citizen currently residing in the Philippines

Nice to Haves

• Experience using Housecall Pro or similar CRM systems

• Background in home services, field service, or operational support industries

• Previous experience in reporting, data analysis, or performance tracking roles

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

· Perfectly working headset and webcam

· Stable internet connection of at least 25 Mbps ~ 50 Mbps

· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later

· Quiet room with no distractions or background noises

· A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.