Executive Assistant For A HVAC Services In The US (home Based Part Time) - Remote Eligible

Virtual Assistant

The client is a well-established service provider in the building systems and facilities support space. With a strong reputation for reliability and professionalism, they focus on keeping systems running smoothly, efficiently, and safely. Their expert team delivers customized solutions to help clients minimize downtime, extend equipment lifespan, and maintain compliance with industry standards.

Job Description:

• Respond to inbound phone calls and provide professional customer service support (minimal volume, as most communication is managed through email)
• Utilize HouseCall Pro to schedule technicians efficiently and in a timely manner
• Confirm and communicate schedule adjustments with both clients and technicians to ensure clarity and accuracy
• Manage collections by following up on outstanding payments and overdue invoices in a courteous and consistent manner
• Record and maintain accurate documentation of all collections within the system for proper tracking
• Enter new and open jobs into HouseCall Pro with precision to ensure up-to-date and reliable information

Must Haves:

• Strong communication skills, both written and verbal
• Proven experience in an administrative or executive assistant role
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities and work independently with minimal supervision
• Proficiency with common productivity tools (email, calendars, spreadsheets, and file management)
• Strong problem-solving skills and a proactive approach to tasks
• Only open to Filipinos currently residing in the Philippines.

Nice to Haves:

• Familiarity with HouseCall Pro or similar scheduling software

Home Office Requirements:

• Perfectly working headset and webcam
• Stable internet connection of at least 25 Mbps ~ 50 Mbps
• Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift
• Only applicants meeting the strict criteria above will be contacted.